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I Built a Support Bot That Knows When to Stop and Call a Human

This story is from 2026-10-05. It is preserved in the archive; the latest stories are on the live feed.

Everyone has been stuck with a support bot that keeps saying "Sorry, I didn't understand that" while you get angrier and angrier. I wanted to build the opposite: a bot that answers what it can, and quietly steps aside when a real person is needed. It works on web, Discord, and WhatsApp, and the cod…

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  1. 2026-10-05 06:48 · DEV Community — AI
    I Built a Support Bot That Knows When to Stop and Call a Human

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