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I built an L1 ticket deflector that knows when to stop: LangGraph + human-in-the-loop

This story is from 2026-10-03. It is preserved in the archive; the latest stories are on the live feed.

I built an L1 ticket deflector that knows when to stop: LangGraph + human-in-the-loop The same tickets arrive at every IT service desk: password resets, VPN that won't connect, "how do I install 7-Zip?", a printer that's offline again. A widely cited industry range puts routine requests at 50–70% o…

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  1. 2026-10-03 22:57 · DEV Community — AI
    I built an L1 ticket deflector that knows when to stop: LangGraph + human-in-the-loop

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