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I graded 8 AI models the way I grade new contact centre agents

This is a submission for the Kaggle Benchmarking Challenge What I Benchmarked I have trained customer service and contact centre staff for more than ten years. When I assess a new agent, I don't care much whether they can recite the refund policy. I care what happens on the second push: the custome…

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  1. 2026-10-02 14:16 · DEV Community — Machine Learning
    I graded 8 AI models the way I grade new contact centre agents

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