AINewsnow

Is anyone using AI to guide contact center agents during live calls?

We’ve been looking at ways to help agents while they’re actually on the call instead of waiting for post call coaching. A lot of reps still spend too much time searching for answers or checking the right process while the customer is waiting. Has anyone used AI that listens in real time and gives a…

Read the full story at r/AI_Agents ↗

Timeline · 1 report

  1. 2026-10-04 16:31 · r/AI_Agents
    Is anyone using AI to guide contact center agents during live calls?

More stories

  1. NVIDIA DGX Spark 64GB Gives Developers More Ways to Build and Scale Local AI — NVIDIA Blog
  2. An OpenAI safety employee has quit and is sounding the alarm — The Verge AI
  3. Trump’s big AI move: ‘Super Intelligence Force’ launched, Jay Clayton named AI czar — Mint AI
  4. A model guide for the GPT-6 family — OpenAI News
  5. OpenAI fires 3 AI safety researchers for allegedly sharing confidential company information — Mint AI
  6. Introducing Oscilloscope Diffusion — r/comfyui
  7. Apple says it's tightening macOS Full Disk Access' controls due to new risks from AI agents — TechCrunch AI
  8. Strata is seriously impressive, running Qwen 3.8 Flash Next on hermes at 512k context. — r/LocalLLM

Get the daily brief of stories like this at 6:30 every morning →