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Muse AI now hands over phone calls to human agents: Meta tests new feature in its personal assistant

This story is from 2026-09-22. It is preserved in the archive; the latest stories are on the live feed.

Meta is testing a human concierge feature for its AI assistant, Muse, in which human contractors handle phone calls. This test began after Muse's public launch.

Read the full story at Mint AI ↗

Timeline · 17 reports

  1. 2026-09-24 23:13 · CNBC Technology
    Mark Zuckerberg debuts $1,299 Meta VR Glasses and Muse Charm pendant as part of AI agent push
  2. 2026-09-24 17:00 · The Verge AI
    It’s sinister that Meta’s Muse AI mascot is so cute
  3. 2026-09-24 13:10 · The Decoder
    Meta gives its Muse AI agent video avatars, email addresses, and Mac control
  4. 2026-09-24 10:54 · TechRadar AI
    I asked Meta's Muse AI to save me $1,000
  5. 2026-09-24 04:39 · Mint AI
    Meta Muse AI agent gets major upgrade: Digital avatars, smart glasses, Mac control and more
  6. 2026-09-24 00:46 · TechCrunch AI
    Meta made a Tamagotchi-like wearable for its Muse AI agent
  7. 2026-09-24 00:27 · Wall Street Journal Technology
    Mark Zuckerberg Showcases Muse AI Agent Fused With Smartglasses
  8. 2026-09-23 23:33 · Mashable AI
    Meta gets metaphysical laying out vision for Muse AI assistant
  9. 2026-09-23 22:09 · Mashable AI
    10 ways to use Metas Muse AI app, from flight credits to outfit ideas
  10. 2026-09-23 17:52 · CNET AI
    Meta’s Muse AI Agent Has Been Downloaded Half a Million Times — With a Serious Bug
  11. 2026-09-23 14:52 · TechRadar AI
    Meta Muse could read your private messages without permission, report finds
  12. 2026-09-23 12:54 · Wired AI
    Meta’s Muse AI Assistant Rolled Out With a Serious Security Flaw
  13. 2026-09-22 18:00 · Mint AI
    Muse AI now hands over phone calls to human agents: Meta tests new feature in its personal assistant
  14. 2026-09-22 17:25 · r/artificial
    Meta’s New Muse AI Agent Read My Private Messages. I Never Asked It To
  15. 2026-09-22 16:45 · r/ArtificialInteligence
    Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center
  16. 2026-09-22 16:33 · 404 Media
    Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center
  17. 2026-09-22 03:53 · r/AI_Agents
    I started r/MuseAssistant — a community for Meta's Muse AI agent 👋

More stories

  1. Introducing Ray-Ban Meta Audio and More AI Glasses Styles — Meta Newsroom
  2. Muse AI now hands over phone calls to human agents: Meta tests new feature in its personal assistant — Mint AI
  3. Everything announced at Meta Connect 2026 — Mashable AI
  4. Meta’s New AI Device Is This Tamagotchi-Like Muse Charm Keychain — CNET AI
  5. Zuckerberg unveils AI ‘charm’ device that can fit on a keychain — Financial Times AI
  6. The Biggest News From Connect 2026 — Meta Newsroom
  7. Bringing Private Processing to Meta AI Glasses — Engineering at Meta
  8. Everything new coming to Meta's AI agent Muse — TechCrunch AI

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