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My support bot stopped forgetting everything when I changed AI memory write triggers

This story is from 2026-10-03. It is preserved in the archive; the latest stories are on the live feed.

I had a support bot that looked great in demos and acted like it had amnesia in production. The failure mode was embarrassingly simple: customer already rebooted the router three times customer already confirmed the firmware version customer already asked for email follow-up instead of SMS bot aske…

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  1. 2026-10-03 22:09 · DEV Community — AI
    My support bot stopped forgetting everything when I changed AI memory write triggers

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