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Not another chatbot: we built an open-source agent harness for customer service

This story is from 2026-10-02. It is preserved in the archive; the latest stories are on the live feed.

Most customer service bots are a model, a prompt and a webhook. Ecbot is an agent harness for customer service: the runtime that sits between a model and your customers' chat apps, and decides what the model sees, what it's allowed to do, and when it has to stop and call a person. Coding agents mad…

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  1. 2026-10-02 07:39 · DEV Community — AI
    Not another chatbot: we built an open-source agent harness for customer service

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