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Salesforce to Acquire Cresta in Deal Bringing Voice AI Agents to Service Cloud

Salesforce announced on November 2, 2026 a definitive agreement to acquire Cresta, whose platform combines voice agents, human representative assistance and conversation analysis. The deal is expected to close in the first quarter.

Read the full story at Unite.AI ↗

Timeline · 2 reports

  1. 2026-11-03 14:22 · The Next Web
    Salesforce to buy Cresta and bring its AI voice agents into Service Cloud
  2. 2026-11-03 01:33 · Unite.AI
    Salesforce Agrees to Buy Cresta for Voice-Led Customer Service AI

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