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Should AI agents be allowed to make promises to customers?

Was just thinking about something that could come back to bite you with voice agents. Let's say a customer asks when something will be fixed and the agent tells them someone will certainly call tomorrow. Now obviously somebody has to make that damn call tomorrow. Same thing could happen with refund…

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Timeline · 1 report

  1. 2026-09-24 19:27 · r/AI_Agents
    Should AI agents be allowed to make promises to customers?

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