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Your customer support AI is probably going to fail in production!

This story is from 2026-10-03. It is preserved in the archive; the latest stories are on the live feed.

We were looking to implement a customer support AI agent. Our customer experience (CX) team evaluated several products, with varying levels of confidence in their suitability. A support-AI demo can produce a convincing answer to a product question. The harder test is whether it gives the right answ…

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  1. 2026-10-03 03:00 · DEV Community — AI
    Your customer support AI is probably going to fail in production!

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